1. Subscription Cancellations
You may cancel your Publie.ai subscription at any time. When you cancel, your subscription will not renew at the end of the current billing cycle. You will continue to have full access to the features of your paid plan until the end of your current billing period (month or year, depending on your selected cycle).
To cancel your subscription, navigate to the Settings > Billing section in your workspace dashboard and select "Cancel Subscription".
2. Refund Policy
Due to the nature of our digital software services, all charges are final and non-refundable.
We do not offer prorated refunds for cancelled subscriptions or for unused time in the current billing cycle. If you decide to cancel, you will simply not be billed for the subsequent cycle.
Similarly, any Add-on credits purchased (such as extra posts or extra user slots) are strictly non-refundable once purchased, but they do roll over indefinitely until consumed.
3. Upgrades and Downgrades
If you upgrade your subscription to a higher tier, the upgrade takes effect immediately. Please note that unused time on your current plan is not prorated or refunded. You will be charged the full amount of the new plan immediately, and a new billing cycle will begin from that date.
4. Exceptions
If you believe you were charged in error due to a technical failure on our platform, please reach out to our support team within 7 days of the charge. We will review exceptions on a case-by-case basis.
5. Contact Us
If you have any questions about our Cancellation and Refund Policy, please contact us at: hello@publie.ai